Are you a ‘rockstar’ in creating success for our partners in Germany and Denmark plus at the same time being a strong communicator?

If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions for further international expansion. In this position, you will build long-term customer relationships, ensuring customer loyalty and managing both new and existing customers with a strong customer-oriented approach. You also need to be able to listen and to act proactively. We're looking for a CSM who can maintain close relationships with our suppliers to ensure that rental units are ordered, produced, and delivered on time. If you have these qualities and more (or less 😊), we would love to hear from you!

Responsibilities:

• Build and maintain positive relationships with partners through regular communication, training and support throughout the contract lifecycle including up-sale.

• Proactively manage your own customer portfolio throughout the entire customer journey.

• Become an expert in our products and train our customers.

• Work closely with Sales, Customer Support, Marketing, and the Tech teams to ensure an exceptional customer experience.

• Set-up digital kick-off webinars for new customers.

• Develop and share best practices with team members to continuously improve the quality, efficiency, and effectiveness of our processes.

• Maintain and ensure Freetrailer's high level of customer satisfaction.

• KPIs to measure and improve customer success metrics.

• Ensure close collaboration with suppliers.

Qualifications and personal skills:

• Fluent in German and Danish.

• Comfortable working in a fast-paced and varied environment.

• Knowledge of another Scandinavian language is a big plus.

• Excellent communication and negotiation skills.

• Solid ability to handle difficult conversations in a professional and solution-oriented manner.

• Good computer skills and ability to learn new software.

• Well organised and able to multi-task.

• Self-motivated and proactive in nature. Get the tasks done!

What does the job consist of?

• Delivering first class customer service to Freetrailer’s customers and partners, using a customer-centric approach to ensure launch, adoption, and engagement.

• Create and close up-sale.

• Being an expert in Freetrailer's products and processes.

• Collaborate daily with colleagues and your manager to further develop internal competencies and processes within the team.

• Develop and maintain strong relationships with cross-functional internal teams.

• Plan, implement and follow up on customer meetings and training sessions.

• Follow the customer journey and onboarding activities to ensure our services are consistent.

• Support the business by providing essential information.

Welcome to Freetrailer!

At Freetrailer, our people and teams are crucial to our success. We have a positive and diverse work culture based on our sharp vision and commitment. We are an agile organisation – meaning we don’t sit around and wait – we take actions 😊 We embrace flexibility, transparent leadership, and inspiring learning. We are passionate about our business and motivated by our fantastic people who help us offer innovative solutions to our customers.

Freetrailer is a popular sharing economy platform with +1,400,000 annual users. We offer 100% self-service rental of trailers and e-bikes at +170 of the largest retail brands in +1,300 locations set across Scandinavia and Germany, including e.g. IKEA, jem og fix, Silvan, JYSK. Our end-users receive a convenient and flexible transportation solution that fits their needs. We believe that sharing economy solutions are the future and that it should be easy, accessible, and FREE.

Practical information:

Salary: Attractive salary package.

Starting date: As soon as possible.

Workplace: we are moving to Østerbro (Copenhagen) in January 2025, currently we are located in Søborg.

Application deadline: Please send your application as soon as possible. We call for interviews on an ongoing basis and hire as soon as the right candidate is found.