Are you a ‘rockstar’ in creating success for our partners in Germany and Denmark whilst at the same time being a strong communicator?

If yes, look no further, as you might be the ideal candidate as our new Customer Success Manager here at Freetrailer. We offer the exciting opportunity to join a fast-growing company with significant potential and high ambitions for further international expansion. In this position, you will build long-term relationships to our partners, ensuring loyalty and managing both new and existing partners with a strong customer-oriented approach. You also need to be able to listen and to act proactively. We're looking for a CSM who can maintain close relationships with our suppliers to ensure that rental units are ordered, produced, and delivered on time. If you have these qualities and more (or less, but still can see yourself as a great fit), we would love to hear from you!

Responsibilities:

• Build and maintain positive relationships with partners through regular communication, training and support throughout the contract lifecycle.
• Proactively manage your own customer portfolio throughout the entire customer journey.
• Become an expert in our products and train our partners.
• Work closely with Sales, Customer Support, Marketing, and the Tech teams to ensure an exceptional experience for our partners.
• Host digital kick-off webinars for new partners.
• Develop and share best practices with team members to continuously improve the quality, efficiency, and effectiveness of our processes.
• Maintain and ensure Freetrailer's high level of partner satisfaction.
• KPIs to measure and improve partner success metrics.
• Ensure close collaboration with suppliers.

Qualifications and personal skills:

• Fluent in German, Danish and English.
• Knowledge of Dutch is a big plus.
• Comfortable working in a fast-paced and varied environment.
• Excellent communication and negotiation skills.
• Solid ability to handle difficult conversations in a professional and solution-oriented manner.

• Highly proficient computer skills, including Microsoft Office suite, with a strong capacity to learn and adapt to new systems.
• Well organised and able to prioritize tasks in a structured manner.
• Self-motivated, responsible and proactive in nature. Get the tasks done!
• Strong team spirit and commitment to a collective success of the team.
• Experience from customer facing roles.

What does the job consist of?

• Delivering first class service to Freetrailer’s partners, using a customer-centric approach to ensure launch, adoption, and engagement.
• Being an expert in Freetrailer's products and processes.
• Collaborate daily with colleagues and your manager to further develop internal competencies and processes within the team.
• Develop and maintain strong relationships with cross-functional internal teams.
• Plan, implement and follow up on partner meetings and training sessions.
• Follow the customer journey and onboarding activities to ensure our services are consistent.
• Support the business by providing essential information.
• The job is a full-time position.

Welcome to Freetrailer!

At Freetrailer, our people and teams are crucial to our success. We have a positive and diverse work culture based on our sharp vision and commitment. We are an agile organisation – meaning we don’t sit around and wait – we take actions. We embrace flexibility, transparent leadership, and inspiring learning. We are passionate about our business and motivated by our fantastic people who help us offer innovative solutions to our customers.

Freetrailer is a popular sharing economy platform with +1,400,000 annual users. We offer 100% self-service rental of trailers and e-bikes at +170 of the largest retail brands in +1,300 locations set across Scandinavia, Germany, and The Netherlands including e.g. IKEA, jem og fix, Silvan, JYSK. Our end-users receive a convenient and flexible transportation solution that fits their needs. We believe that sharing economy solutions are the future and that it should be easy, accessible, and FREE.

Practical information:

Salary: Attractive salary package.

Starting date: As soon as possible.

Workplace: Dampfærgevej, Copenhagen.

Application deadline: Please send your application as soon as possible. We call for interviews on an ongoing basis and hire as soon as the right candidate is found.